Your script is calling for the "REMOTE_ADDR" and receives the IP of a server in front of one of our back-end servers. The web facing server is then passing the scripts output without giving the expected REMOTE_ADDR of the visitor. In order for your scripts to recognize that they are on a cluster and log the correct IP of your visitors, you will need to replace and add the code below.

For PHP:
Locate any lines of code that are similar to this snippet of code,
$_SERVER['REMOTE_ADDR'];
And replace it with this snippet of code,
$_SERVER['HTTP_X_CLUSTER_CLIENT_IP'];

For ASP:
Locate any lines of code that are similar to this snipper of code,
Request.ServerVariables("REMOTE_ADDR")
And replace it with this snipper of code,
Request.ServerVariables("HTTP_X_CLUSTER_CLIENT_IP")


* If you have SSL enabled for you domain you will need to replace the HTTP_X_CLUSTER_CLIENT_IP  with HTTP_X_FORWARDED_FOR